Chagee88 Privacy Policy – We Take Full Care of Your Data

1Information We Collect

Chagee88 collects various types of information from members to ensure the platform runs smoothly and the user experience is consistently reliable. The following are the categories of information we collect:

1.1 Information You Provide Directly

• Full name as stated on your official identification document.
• Date of birth and gender for age eligibility verification purposes.
• Active email address used for account communications.
• Mobile number registered in Malaysia.
• Current residential address for identity verification (KYC) purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• A copy of your identification document (MyKad or passport) is required for KYC verification.

1.2 Information Collected Automatically

When you use the chagee88 platform, our systems automatically record certain technical information:

2How We Use Your Data

All information collected by chagee88 is used for clear and legitimate purposes. We do not use your data for any purpose other than those stated below:

• Account management: Processing registrations, verifying identities and managing member accounts on an ongoing basis.
• Transaction processing: Facilitating deposits, withdrawals and all financial transactions on the platform securely and swiftly.
• Customer support: Helping resolve inquiries, complaints and technical issues you encounter.
• Service communications: Sending important notifications regarding your account, transactions, security updates and policy changes.
• Fraud prevention: Identifying and stopping suspicious activity, including money laundering and platform abuse.
• Responsible gambling: Monitoring gameplay patterns to detect signs of problem gambling and offer appropriate assistance.
• Platform improvement: Analysing aggregated usage data to improve the platform's functionality, performance and overall experience.
• Regulatory compliance: Fulfilling legal obligations and reporting requirements to the relevant authorities.

Chagee88 only sends marketing communications to members who have given explicit consent. You may withdraw this consent at any time through your account settings.

3Sharing Information with Third Parties

Chagee88 does not sell, rent, or disclose your personal information to third parties without your consent, except in the following limited circumstances:

3.1 Trusted Service Providers

We work with third-party service providers that help us operate the platform, including payment processors, cloud service providers, and cybersecurity firms. All providers are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

3.2 Legal Requirements

Chagee88 may disclose your information when required by law, court order, or a valid request from a government authority. In such situations, we will notify you where permitted to do so by law.

3.3 Protection of Legitimate Interests

In certain cases involving fraud, financial crime, or serious security threats, chagee88 reserves the right to share relevant information with the appropriate authorities or registered fraud prevention organisations.

4Data Security

Protecting your data is chagee88's number one priority. We continuously invest in the latest cybersecurity infrastructure to ensure your information is always safeguarded. Key security measures we employ include:

• End-to-end encryption: All data transmitted between your device and chagee88 servers is encrypted using TLS 1.3 protocol with AES-256 encryption.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of security on their accounts.
• Continuous monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect and respond to any threats in real time.
• Data segregation: Sensitive information such as payment details is stored separately from general user profile data.
• Regular security audits: Penetration testing and independent security audits are conducted periodically by qualified third parties.
• Internal access controls: Staff access to member data is restricted on a need-to-know basis, and all access is logged.

While chagee88 takes all reasonable precautions, no security system in the world can guarantee 100% protection. We therefore encourage you to take personal steps as well, such as using a strong password and not sharing your login credentials.

5Cookies & Tracking Technologies

Chagee88 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our platform.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members interact with the platform, allowing us to identify and improve areas that need enhancement.
• Functional Cookies: Saving your preferences such as language, time zone and display settings so you don't need to reset them every time you log in.
• Analytics Cookies: Collecting aggregated and anonymised usage data to help us understand overall platform usage trends.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the chagee88 platform.

6Your Rights as a chagee88 Member

We respect your rights over your own personal data. As a chagee88 member, you have the following rights, which you may exercise at any time:

To exercise any of the rights above, please contact our privacy team at [email protected]. We will process your request within 30 calendar days from the date of receipt.

7Data Storage & Retention Period

Chagee88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention period guidelines:

• Active account data: Retained for the duration of your active account with chagee88.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in compliance with financial and tax legal requirements.
• KYC and identity verification data: Retained for 5 years after account closure in compliance with anti-money laundering legal requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months, then automatically anonymised or deleted.

Once the retention period has ended, your data will be securely deleted or anonymized so that it can no longer be linked to you.

8Links & Other Platforms

The chagee88 platform may contain links to third-party websites or services, including game providers and payment processors. This Privacy Policy applies solely to the chagee88 platform. chagee88 is not responsible for the privacy practices or content of any linked third-party websites or services.

We encourage you to read the privacy policy of any third-party platform before providing them with any personal information. Links to external platforms within our platform do not imply that chagee88 endorses or supports their privacy practices.

9Changes to This Privacy Policy

Chagee88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes, we will:

• Updating the "Effective Date" at the top of this document.
• Sending notifications to members via their registered email or in-platform notice at least 14 days before changes take effect.
• Highlighting key changes for easy identification.

Your continued use of the chagee88 platform after a Privacy Policy update takes effect constitutes your acceptance of the revised policy. If you do not agree with the changes, please contact us to close your account.

10Contact Our Privacy Team

If you have any questions, concerns, or wish to exercise your privacy rights, please do not hesitate to contact us: